Shipping Guide

Stoner Stix Dispensary Shipping Guide — Everything You Need to Know Before Your Order Ships

Every Stoner Stix order is packed with the same care regardless of the shipping option you choose — discreet, unmarked, and dispatched within 24 hours of payment confirmation. This guide covers everything you need to know about our shipping options, delivery timelines, the agencies we work with, tracking, and what to do if something goes wrong with your delivery.

Read through before you order so there are no surprises on either end.

Our Shipping Promise

Every single order placed at Stoner Stix Dispensary ships with the following guarantees, regardless of which delivery option you select:

• Dispatched within 24 hours of payment confirmation — no exceptions
• Plain, unmarked packaging on every order — no branding, no product names, no indication of contents visible from the outside
• Tracking number issued within 6–12 hours of dispatch, sent directly to your order email address
• Real human support for any delivery issue — response within 6–12 hours through the contact page

We do not cut corners on packaging or processing time regardless of order size. A single-unit retail order and a 500-piece wholesale shipment go through the same care and attention before they leave our facility.

Shipping Options — Choose What Works for You

Stoner Stix Dispensary offers three delivery tiers to fit every timeline and budget. Select your preferred option at checkout.

📦 Regular Delivery — $15.00

Estimated Delivery Time: 5–7 Business Days

Regular Delivery is the standard shipping option and the most cost-effective way to receive your order. It is the right choice for customers who are not working to a tight deadline and want to keep shipping costs as low as possible without sacrificing reliability or discretion.

Your order is still dispatched within 24 hours of payment confirmation and tracked from the moment it leaves our facility. The 5–7 business day window begins from the date of dispatch — not the date of order placement.

Best for: First-time buyers, customers placing non-urgent orders, and wholesale buyers who plan their inventory in advance and do not need rapid replenishment.

⚡ Express Delivery — $25.00

Estimated Delivery Time: 2–3 Business Days

Express Delivery cuts the standard timeline significantly and is the most popular shipping option among our regular customers. Orders dispatched on Express arrive at their destination within 2–3 business days from the dispatch date — making it the practical choice for customers who want their order reasonably fast without paying for next-day speed.

The same discreet, unmarked packaging applies. The same 24-hour dispatch window applies. The only difference is the speed at which your package moves through the delivery network once it has left our facility.

Best for: Regular customers, wholesale buyers managing active inventory, and anyone who wants a fast, reliable turnaround without the premium cost of next-day delivery.

🚀 Next Day Delivery — $40.00

Estimated Delivery Time: 1 Business Day

Next Day Delivery is our fastest option — your order arrives the following business day after dispatch. If your order is confirmed and payment is received before our daily dispatch cutoff, your package leaves our facility the same day and lands at your door the next business day.

This is the option for customers who need their order with absolute urgency — whether that is a retail buyer who has run out of stock unexpectedly, a consumer who cannot wait, or a wholesale operator who needs to fill a gap on the shelf immediately.

⚠️ Important: Next Day Delivery operates on business days only — Monday through Friday. Orders confirmed on a Friday after the daily dispatch cutoff, on a Saturday, or on a Sunday will be dispatched the following Monday and delivered Tuesday. Public holidays may also affect next-day timelines — the team will notify you directly if a holiday impacts your specific order.

Best for: Urgent retail restocking, consumers on a tight timeline, and wholesale buyers dealing with unexpected stock shortfalls.

Shipping Rates at a Glance

All delivery times are calculated from the date of dispatch — not the date of order placement. Orders are dispatched within 24 hours of payment confirmation.

Our Shipping Partners

Stoner Stix Dispensary works with a carefully selected group of trusted shipping agencies to ensure every order arrives safely, on time, and without issue. The carrier assigned to your order is determined by your location, the delivery option you selected, and carrier availability at the time of dispatch. In every case, your order is handled by a reputable, fully tracked carrier from the moment it leaves our facility to the moment it reaches your door.

UPS (United Parcel Service)

UPS is one of the most recognised and reliable parcel carriers in the world, operating one of the most extensive domestic and international delivery networks available. UPS shipments from Stoner Stix Dispensary include full end-to-end real-time tracking, consistent delivery performance, and access to UPS’s established customer service network for any delivery queries. UPS is commonly assigned to Express and Next Day orders in areas where their network provides the strongest and most reliable coverage.

FedEx

FedEx is a global logistics leader with one of the most comprehensive express delivery networks in operation worldwide. Known particularly for the speed and reliability of its overnight and express services, FedEx is a natural fit for customers selecting Next Day and Express delivery options. FedEx shipments include full real-time tracking with delivery status notifications at every stage of the journey. In areas where FedEx coverage is strongest, it is frequently the primary carrier for time-sensitive orders.

Priority Post Express — For Maximum Delivery Discretion

Priority Post Express is a private courier service purpose-built for discreet, secure parcel delivery — and it is the carrier of choice for customers who place the highest value on privacy throughout the entire delivery process, not just in the packaging.

Unlike larger public carriers, Priority Post Express operates a tightly controlled private delivery network specifically designed for sensitive shipments. Packages handled through Priority Post Express move through fewer public handling points, are managed by delivery personnel trained specifically for discreet parcel management, and do not appear in public-facing tracking databases in the same way that standard carrier shipments do. For customers who want the maximum possible level of privacy from the moment their order leaves our facility to the moment it arrives at their door, Priority Post Express is the recommended choice.

If you have a preference for Priority Post Express as your carrier, note it in the order comments field at checkout or contact the team directly after placing your order. We will do our best to accommodate the request subject to availability in your delivery area.

Other Trusted Carriers

In addition to UPS, FedEx, and Priority Post Express, Stoner Stix Dispensary works with a rotating network of other established and reputable shipping agencies to ensure consistent, reliable delivery coverage across all areas and order volumes. Every carrier in our network is fully tracked, appropriately insured, and selected based on their demonstrated reliability record in your specific delivery region.

The carrier confirmed for your order will always be included in your shipping notification email, alongside your tracking number and a direct link to monitor your delivery in real time.

Discreet Packaging — What Your Order Looks Like From the Outside

Privacy is not optional at Stoner Stix Dispensary — it is the default on every single order. Here is exactly what discreet packaging means in practice:

• No brand name on any external surface — no “Stoner Stix,” no “Dispensary,” nothing that identifies the sender or the nature of the contents
• No product names, descriptions, or images visible anywhere on the outside of the package
• Neutral return address — the return address does not reference Stoner Stix Dispensary by name in any form
• Standard parcel appearance — your package is completely indistinguishable from any other ordinary parcel moving through the postal system

This applies to every order without exception — retail or wholesale, a single unit or a 200-piece full box. There is no “discreet packaging option” to select at checkout because it is already the standard. Every order ships this way, every time.

How Order Tracking Works

Once your order has been dispatched, a shipping confirmation email is sent to the email address you provided at checkout. This email contains everything you need to monitor your delivery:

• Your order number for reference
• The name of the carrier handling your delivery
• Your unique tracking number
• A direct link to track your package in real time on the carrier’s platform

Tracking information is issued within 6–12 hours of dispatch. If you have not received your shipping confirmation email within 12 hours of your dispatch notification, check your spam or junk mail folder first — automated shipping emails occasionally get filtered. If it is still not there, contact the team through the contact page with your order number and we will resend it immediately.

💡 Tip: Save your tracking number as soon as you receive it. For Next Day and Express orders especially, monitoring your delivery in real time lets you ensure someone is available to receive the package if the carrier requires a signature on delivery.

Domestic and International Shipping

US Domestic Orders: All three delivery options — Regular, Express, and Next Day — are available for orders shipping within the United States. Delivery timelines listed on this page apply to US domestic shipments.

International Orders: Stoner Stix Dispensary ships to a growing number of international destinations. International delivery timelines vary by country and carrier and are not covered by the domestic delivery tiers listed above. If you are placing an order from outside the United States, contact the team through the contact page before ordering to confirm availability for your country and receive an accurate delivery estimate and shipping cost for your specific location.

International Wholesale Orders: For wholesale buyers outside the US, international wholesale shipping is handled on a case-by-case basis to ensure the right carrier, timeline, and logistics solution are selected for your order volume and destination. Contact the team with your location and estimated order volume for a tailored international wholesale shipping quote.

What to Do If Something Goes Wrong

Stoner Stix Dispensary stands behind every order from the moment it leaves our facility to the moment it reaches your door. If anything goes wrong during delivery, here is exactly what to do:

Package delayed beyond the estimated delivery window: Check your tracking link first — carrier delays are often reflected in tracking updates before they affect the estimated delivery date. If your package has shown no movement in the tracking system for more than 48 hours beyond the estimated delivery date, contact us through the contact page with your order number and we will open an investigation with the carrier on your behalf.

Package marked as delivered but not received: First check with neighbours, building management, or any secure parcel drop location the carrier may have used. If the package genuinely cannot be located, contact us within 48 hours of the marked delivery date. We will open a carrier investigation and work to resolve the situation through replacement or refund as quickly as possible.

Package arrived damaged: Do not discard the packaging. Photograph both the external packaging and the contents exactly as received, then contact us immediately through the contact page with your order number and the photos attached. Damaged delivery cases are handled as a priority and resolved through replacement or refund depending on the specific circumstances.

Wrong items received: If your order arrives containing incorrect products, contact us within 48 hours of delivery with your order number and a clear description of what was received versus what was ordered. We will arrange a correction shipment at no additional cost to you.

In every case, contact us directly — do not contact the carrier yourself. We handle all carrier communications on your behalf and will keep you updated throughout the resolution process.

Frequently Asked Questions — Shipping

Q: When does the delivery timer start — from when I place my order or from when it ships? All delivery timelines are calculated from the date of dispatch, not the date of order placement. Orders are dispatched within 24 hours of payment confirmation. For example: if your payment is confirmed on Monday and you selected Express Delivery (2–3 business days), your order ships by Tuesday at the latest and arrives by Thursday to Friday.

Q: Can I upgrade my shipping option after placing my order? If your order has not yet been dispatched, contact us immediately through the contact page and we will do our best to accommodate the upgrade. Once an order has been dispatched, the shipping option cannot be changed — which is why selecting the right delivery tier at checkout matters.

Q: Can I request a specific carrier for my order? Yes. Note your carrier preference in the order comments field at checkout, or contact the team directly after placing your order. We will accommodate carrier requests wherever possible, subject to availability in your delivery area. Priority Post Express requests for maximum delivery discretion are the most common carrier-specific request we receive and are accommodated in most areas.

Q: Do you ship to PO Boxes? PO Box delivery depends on the carrier assigned to your order. UPS and FedEx do not deliver to PO Boxes. If you use a PO Box as your delivery address, Priority Post Express or another compatible carrier in our network will be assigned. If you have a PO Box address, note this at checkout or contact the team before ordering to confirm we can deliver to your specific address.

Q: Is my order insured during shipping? Yes. All Stoner Stix Dispensary shipments are covered for loss or damage in transit through our carrier agreements. In the event of a lost or damaged shipment, we handle the carrier claims process on your behalf — you do not need to contact the carrier directly. Contact us with your order number and we take it from there.

Q: How will I know which carrier is handling my order? Your carrier is confirmed in the shipping notification email sent within 6–12 hours of dispatch. The email includes the carrier name, your tracking number, and a direct tracking link. If you have a strong preference for a specific carrier before dispatch, contact the team as soon as your order is placed and we will do our best to assign accordingly.

Q: What happens if I am not home when my order is delivered? This depends on the carrier and whether a signature is required for your shipment. Most standard deliveries will be left in a secure location or with a neighbour if you are not available. If the carrier cannot complete delivery, they will leave a delivery notice with instructions for collection or redelivery. Monitor your tracking link in real time to stay ahead of your delivery window, particularly for Next Day and Express orders.

Ready to Place Your Order?

Now that you know exactly how shipping works at Stoner Stix Dispensary — the options, the carriers, the packaging, and the process from dispatch to doorstep — placing your order is the straightforward part.

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